FAQ

Frequently Asked Questions (FAQ)

1. Are your products authentic?

Yes. All products sold on our website are 100% original and authentic. We source directly from trusted suppliers and authorized distributors.

2. Where do you ship from?

Orders are shipped from our warehouse and carefully packaged to ensure your products arrive in perfect condition.

3. Do you ship internationally?

Yes, we offer international shipping. Shipping availability, costs, and delivery times may vary depending on your location.

4. How long does delivery take?

Delivery times depend on your location:

  • Standard shipping: 5–10 business days

  • Express shipping: 2–5 business days
    You will receive a tracking number once your order is shipped.

5. How can I track my order?

Once your order is shipped, we’ll email you a tracking number. You can use it to track your package anytime.

6. What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit Cards

  • PayPal

  • Shop Pay / Apple Pay / Google Pay (if available)

All payments are processed securely.

7. Can I change or cancel my order?

If your order hasn’t been shipped yet, please contact us as soon as possible. Once an order is shipped, changes or cancellations are no longer possible.

8. Do you accept returns or exchanges?

Yes. We accept returns on unused and unopened products within 7–14 days of delivery (depending on your policy). For hygiene reasons, used makeup products cannot be returned.

9. What if my product arrives damaged or incorrect?

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund.

10. Are your products cruelty-free?

Some of our brands are cruelty-free, while others may not be. Please check individual product descriptions for specific details.

11. Are your products suitable for sensitive skin?

Many of our products are suitable for sensitive skin. However, we recommend checking the ingredient list and doing a patch test before full use.

12. How can I contact customer support?

You can reach us via:

We aim to respond within 24–48 business hours.
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